faq

• What is Afterpay?

  Afterpay is an alternative payment method service that allows us to offer our customers the ability to make purchases now and pay for them in 4 equal (interest-free!) installments, made every 2 weeks.

• How do I use Afterpay?

  Just shop drunkelephant.com and check out as usual. At checkout, select Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account! Then follow the steps to complete your order— it’s that easy! Usually, the first installment is paid at checkout, and the remaining 3 are made every 2 weeks (but don’t worry, your Drunk Elephant order will still ship out once your order is processed!).

  Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1,000. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Gift cards are not eligible for Afterpay; if you would like to also purchase a gift card, please place a separate order. You must be 18 years or older to create an Afterpay account.

• Is Afterpay available for international customers?

  At this time, Afterpay is available only for customers who have a Canadian billing addresses, a Canadian Visa or Mastercard, and a Canadian phone number. Unfortunately, customers with international billing information will not be able to set up an Afterpay account.

• Are there extra fees when I use Afterpay?

  There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order approval). If you have an overdue payment, Afterpay automatically applies a grace period (usually 10 days unless otherwise noted) without you having to do anything. Late fees are incurred if payment is not made within the disclosed grace period.

• If I used Afterpay, can I still return an item?

  If you are unhappy with your purchase for any reason, please contact our Customer Relations team to return the item(s). The first time you return an order made through Afterpay, it can be confusing as you may expect the entire payment schedule for your order to be readjusted to reflect the new order value.

  Once the refund is processed by Drunk Elephant, it automatically drops through to Afterpay, and your payment installment plan is adjusted to reflect the new total order value starting with the last payment installment and working backward.

• Where can I find out more about Afterpay?

  For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or submit a question here.

• Shop With Afterpay