HOW TO GET FREE SHIPPING
FREE Standard Shipping available within Canada on all orders over $50 (after any discounts or promotions have been subtracted and excluding taxes). For orders under $50, standard shipping is a flat rate fee of $10.
Express Shipping is available within Canada for $15.
Please note, orders over $500 require a signature confirmation at delivery.
Order processing usually takes 1-2 business days but may be higher during peak seasons. Once picked up from our warehouse, ground packages are usually delivered within 10 business days. If express shipping is selected at checkout, processing times still apply. After being picked up from our warehouse, packages should arrive within 3 - 10 business days for standard shipping and 1 – 3 business days for express shipping.
All orders ship Monday through Friday, excluding holidays within Canada.
Shipping Cost & Delivery Times
SHIPPING COSTS AND DELIVERY TIMES WITHIN CANADA
Orders are typically processed within 24-48 hours, Monday through Friday, excluding holidays and weekends. Please note, observed Canadian holidays include: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, and Christmas Day.
SHIPPING METHODS AND COSTS
- Standard Shipping (3-10 business days*): FREE for orders over $50
$10 for orders under $50 (after any discounts or promotions have been subtracted and excluding taxes).
- Express Shipping (1-3 business days*): $15
*Canada Post business days are Monday through Friday, excluding holidays.
We currently do not ship to PO Boxes.
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our Customer Relations Team.
Returns & Exchanges
We want you to love your Drunk Elephant purchase, so if you are not totally satisfied, please send an email to firstname.lastname@example.org within 30 days of your purchase, and we will provide a return authorization and mailing information. Simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase, minus shipping.
Please Note: only items purchased on www.drunkelephant.ca may be accepted for return. If you purchased your Drunk Elephant product at one of our authorized retailers, please contact them for assistance.
To return a product, please send an email to email@example.com and and we will provide a return authorization and mailing information. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address. We're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.
If you are shipping an item over $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.
At this time, we are unable to process an exchange. We will be happy to provide a full merchandise refund in the original form of payment.
Missing or Damaged Packages
If your package was damaged during transit, save the box and merchandise and notify us immediately at firstname.lastname@example.org.
If your package is missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. If applicable, please check your mail room or front desk reception. You could also check with other members of your household and neighbors to see if they received the package on your behalf.
If the package is still not found, we will start a trace with Canada Post, and take the required follow-up steps.
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
LATE OR MISSING REFUNDS
If you haven't received your refund after 5-10 business days we recommend contacting your bank and/or credit card company. It may take some time before your refund is officially processed and posted. If you have done all of this and you still have not received your refund, please contact us at email@example.com